24/7 Guest Support

VIP BnB takes care of your guests 24/7 allowing you time to enjoy the returns.

Why is delivering a great Airbnb guest service important?

Guest management is one of the most crucial parts of short-term property rental management. Bookings are dependent on the reviews of the guests who have previously statyed at your property. Therefore, delivering a five-star guest experience is one of our top priorities and is one of the companys core values. At VIP BnB, we pride ourselves on our in-house guest management team, available 24/7 via a dedicated support line.

Key areas of our Airbnb guest management

Guest management

With a combined ten years of Airbnb guest management experience in Brisbane and London working with many different types of guests each month from all over the world, we have dealt with and managed the challenges that come with short-term rentals. Our in-house guest management team aims to support guests around the clock to ensure they receive exceptional service.

Meet and greet key exchange

Most property owners don’t have the time to meet their guests and hand-over the key. At VIP BnB, we take that task away from the homeowners. What’s more, we also tour guests around the property and answer their inquiries. We also offer lock-box services and coded locks, which is ideal for guests who are arriving late at night.

Local knowledge

Our dedicated and trained guest management team makes sure that each guest’s stay is as memorable as possible. We provide guests with local tips on where to go and what to do within the area.

Safety and security

We prioritise guest safety and home security at all times. As a part of our process, we do thorough ID checks and screening of the guests, as well as regular property inspections to make sure everything is under control and the property is in the same condition before the next check-in.

Maintenance and support

We know that maintenance issues are inevitable and may come any time of the day. Let us take this off your plate. Our 24/7 maintenance service covers everything you’ll ever need to make sure that guests will always have the best experience at your property.

How it works

Property assessment
We assess your property’s hosting potential and get you ‘guest ready’

Photography & marketing
Our photography and styling team will turn your investment property into a short-term holiday home that everyone wants to stay in.

Start earning
We will utilise Dynamic Pricing to ensure we get you the best rental returns possible.